Terms and Conditions – RAIOS Maria Klar

Overview

§ 1. General Provisions

All rights belong to the Store, including economic copyrights and intellectual property rights to its name, internet domain, as well as to logotypes, photographs, Product descriptions, templates and forms published in the Store, belong to the Seller. Their use may only take place with the prior consent of the Seller expressed at least in documentary form.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
These terms and conditions (hereinafter: “Terms and Conditions”) define the rules for using the online store available at www.raiosobjects.com (hereinafter: “Store”) and the rules for concluding sales agreements through it. The Store is operated by [Mermaid]
– correspondence address: Łęczycka 4/4 02-065 Warszawa, Poland
– e-mail address: maria@raiosobjects.com;
– phone number: +48 504 424 694
(hereinafter: “Seller”).
The Store’s business activity consists of selling handmade ceramic products (handicrafts) by the Seller.
A prerequisite for using the Store and placing an order is prior familiarization with the content of the Terms and Conditions and their acceptance. By accepting the Terms and Conditions, the Customer undertakes to comply with their provisions.
The sale of Products may also be conducted through the Seller’s profile on the Instagram social media platform, including with the use of the ManyChat communication automation tool. The provisions of the Terms and Conditions shall apply accordingly to agreements concluded in this manner.

§ 2. Definitions

The terms used in the Terms and Conditions shall have the following meanings:

a) Seller – Maria Klar,

b) Customer – a natural person, legal person, or an organizational unit without legal personality to which the law grants legal capacity, making purchases in the Store;

c) Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity;

d) Entrepreneur with Consumer Rights – a natural person entering into an agreement directly related to their business activity, when the content of the agreement indicates that it is not of a professional nature for that person;

e) Store – the online store operated at raiosobjects.com;

f) Product – a ceramic, artistic item available in the Store that is the subject of a Sales Agreement;

g) Custom-Order Product – a non-prefabricated Product made according to the individual specification of the Customer or serving to satisfy their individualized needs;

h) Cart – a Store functionality enabling the collection of selected Products prior to placing an Order;

i) Order Form – an interactive form enabling the placement of an Order, in particular by adding Products to the Cart and specifying the method of delivery and payment;

j) Order – a declaration of intent by the Customer aimed directly at concluding a Sales Agreement;

k) Sales Agreement – a distance sales agreement for a Product concluded between the Customer and the Seller through the Store or in the manner referred to in § 1 section 5;

l) Payment Operator – the entity handling electronic payments in the Store, as referred to in § 7;

m) Business Day – any day from Monday to Friday, excluding public holidays.

§ 3. Technical Requirements

In order to use the Store, the following are required: a device with access to the Internet, an up-to-date web browser, an active e-mail account, and enabled support for cookies and JavaScript.
The Customer is obliged to use the Store in a manner compliant with the law and good practices, with respect for the personal rights and intellectual property rights of third parties.
The provision of unlawful content is prohibited.

§ 4. Nature of Products

The Products offered in the Store are handmade ceramic items. Each piece is unique in character.
Due to the handcrafted nature of the Products, minor differences between individual pieces are permissible with regard to shape, dimensions, colour, texture, and glaze finish.
The photographs of Products published in the Store are for illustrative purposes only. The actual appearance of the Product, in particular its colour shade, may differ slightly from that presented in the photographs, which may result, among other things, from the individual settings of the Customer’s device (e.g. screen calibration).

Orders & Payments

§ 5. Placing Orders for Products Available in the Store

Payment of the price shall be made immediately during the placement of the Order, via the electronic payment methods made available in the Store, as referred to in § 7 section 1. Payment by traditional bank transfer is permitted exclusively in relation to Custom-Order Products, on the terms set out in § 6.
In order to place an Order, the Customer adds selected Products to the Cart and then completes the Order Form, providing the data necessary for fulfilment and selecting the method of delivery and payment.
An Order is placed by selecting and confirming “I order” or an equivalent expression, and constitutes the submission of an offer to conclude a Sales Agreement.
Upon placing an Order, the Customer receives an e-mail message to the provided e-mail address confirming the receipt of the Order and containing its essential details. Upon receipt of this confirmation, the Sales Agreement shall be deemed concluded.

Section 6. Custom-Made Products

Custom-Made Products are made to individual specifications agreed with the Customer, in particular as regards shape, dimensions, colour, type of glaze, and decorative finish.
Orders for Custom-Made Products may be placed by email at maria@raiosobjects.com or via the Seller’s Instagram profile.
Once the specifications and price have been agreed, the Seller will provide the Customer with an initial estimate of the expected production time.
The Seller will not begin work on a Custom-Made Product until the Customer has paid a deposit of 30% of the price. The deposit will be credited against the total price of the Product.
The remaining balance is due before the Product is dispatched, by the date specified by the Seller.
If the Customer cancels the Order after the Seller has begun production of the Custom-Made Product, the Seller may retain the portion of the deposit corresponding to the costs, expenditures, and work carried out to that point. The remainder of the deposit will be refunded.
The right of withdrawal referred to in § 9 does not apply to Custom-Made Products, in accordance with Article 38(1)(3) of the Consumer Rights Act.

Section 7. Payments

Product prices listed in the Shop are gross prices in polish złoty (PLN). The price of a Product does not include delivery costs, which are added to the Order value and displayed to the Customer each time before the Order is placed. Delivery costs depend on the delivery method selected by the Customer.
The Customer may make payment via: a) the Stripe payment system (including card payments and BLIK); b) traditional bank transfer to the Seller’s bank account — where this option is available.
Electronic payment transactions are processed in accordance with the terms and conditions of the relevant payment operators.
The Seller is not a registered VAT payer and does not issue VAT invoices.
The Seller does not issue sales documents automatically. Upon the Customer’s request, the Seller will issue a VAT-exempt invoice (receipt). The Customer should submit such a request to the Seller’s email address maria@raiosobjects.com. The document will be issued and sent in electronic form to the Customer’s email address, to which the Customer hereby consents.

Delivery & Returns

Section 8. Delivery and Collection

Products are dispatched within 7 Business Days from the date the Sales Agreement is concluded and full payment has been received. In the case of Custom-Made Products, dispatch takes place within the timeframe agreed with the Customer.
Delivery is available to addresses within the Republic of Poland and EU member states.
The Customer may select one of the following delivery or collection methods: a) delivery to an InPost parcel locker — the Customer selects the locker by entering its code in the comments field (“additional message”Order notes”) of the Order Form; b) courier delivery; c) personal collection — subject to prior arrangement with the Seller regarding the time and place of collection. To arrange personal collection, the Customer should contact the Seller by email at maria@raiosobjects.com. Collection is available once the Customer has received confirmation from the Seller that the Product is ready, and the collection time and place have been agreed.
Delivery costs are displayed before each Order is placed. The cost of delivery outside the Republic of Poland depends on the destination country.
The Customer is required to provide accurate and complete information necessary for delivery. Providing incorrect or incomplete details — in particular an incorrect delivery address or parcel locker code — may prevent the Order from being fulfilled or cause a delay in delivery. Any costs of re-dispatch arising from incorrect information provided by the Customer shall be borne by the Customer.
Due to the fragile nature of the Products, the Seller takes due care to ensure they are adequately packaged for transit.
The Customer is required to inspect the parcel in the manner customary for shipments of that type. If damage to the parcel is found, it is recommended that a damage report be drawn up in the presence of the carrier.

Section 9. Right of Withdrawal

A Consumer and a Business Customer with consumer rights may withdraw from a distance Sales Agreement within 14 days without giving any reason. The withdrawal period begins from the moment the Consumer, or a third party designated by the Consumer other than the carrier, takes possession of the Product.
It is sufficient to send the withdrawal statement before the expiry of the withdrawal period. The statement may be submitted in any form, in particular by email to maria@raiosobjects.com.
In the event of withdrawal, the Sales Agreement is deemed not to have been concluded.
The Seller shall reimburse the Consumer for all payments made, including the cost of delivery of the Product, promptly and no later than 14 days from the date of receipt of the withdrawal statement, subject to paragraph 5. The refund shall be made using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different method that does not involve any cost to the Consumer.
If the Consumer selected a delivery method other than the cheapest standard delivery option offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer.
The Seller may withhold the refund until the Product has been returned or until the Consumer has provided proof of its return, whichever occurs first.
The Consumer is required to return the Product to the Seller promptly and no later than 14 days from the date of withdrawal. It is sufficient to dispatch the Product before the expiry of that period.
The Consumer bears the direct costs of returning the Product.
Due to the fragile nature of the Products, the Consumer is required to return the Product adequately and carefully packaged to prevent damage in transit, in particular in packaging that protects against shocks and mechanical damage. The Consumer is liable for any diminishment in the value of the Product resulting from handling it in a manner beyond what is necessary to establish its nature, characteristics, and functioning.

The right of withdrawal does not apply to Custom-Made Products, i.e. non-prefabricated Products manufactured to the Consumer’s specifications or intended to meet the Consumer’s individualised needs (Article 38(1)(3) of the Consumer Rights Act).

Section 10. Product Non-Conformity with the Agreement

The Seller is obliged to deliver to the Customer a Product that conforms to the Sales Agreement.
Where a Product is found not to conform to the agreement, the Consumer and a Business Customer with consumer rights may exercise the rights provided under the Act of 30 May 2014 on Consumer Rights.
If a Product does not conform to the agreement, the Consumer may request its repair or replacement. The Seller may carry out a replacement instead of a repair, or a repair instead of a replacement, if the remedy chosen by the Consumer is impossible or would require disproportionate costs for the Seller.
The Seller shall bring the Product into conformity with the agreement within a reasonable time from being notified by the Consumer of the non-conformity, and without significant inconvenience to the Consumer, taking into account the nature of the Product and the purpose for which it was purchased.
If the Seller: a) has refused to bring the Product into conformity with the agreement; b) has failed to bring the Product into conformity with the agreement within a reasonable time; c) the non-conformity persists despite an attempt at repair or replacement; d) the non-conformity is sufficiently serious to justify an immediate price reduction or withdrawal from the agreement; or e) it is apparent from the Seller’s statement or from the circumstances of the case that the Seller will not bring the Product into conformity with the agreement within a reasonable time or without significant inconvenience to the Consumer — the Consumer may submit a statement requesting a price reduction or withdrawal from the agreement, provided that withdrawal shall not be available where the non-conformity is minor.
Complaints regarding Product non-conformity may be submitted: a) electronically to the email address: maria@raiosobjects.com b) together with the returned Product, where its return is necessary for the complaint to be assessed.
To facilitate the complaints process, it is recommended that a complaint submission include: a) the Customer’s full name; b) contact details (email address or telephone number); c) the order number or other proof of purchase; d) a description of the identified non-conformity or defect; e) the date on which the non-conformity was noticed; f) the remedy requested (repair, replacement, price reduction, or withdrawal from the agreement — where applicable); g) photographic documentation of the damage or non-conformity, where possible.
Given the nature of handmade or hand-decorated ceramic Products, minor variations in glaze shade, texture, shape, placement of decorative elements, size, or visible traces of the handmaking process do not constitute non-conformity with the agreement, provided they are consistent with the Product description and do not affect its functionality.
In the case of Products offered as clearance items (outlet) or Products with defects where the specific defect has been expressly identified and documented — in particular described or shown in photographs — in the Product description, and the Customer was informed of it no later than at the time the Sales Agreement was concluded and accepted it, that characteristic does not constitute non-conformity with the agreement. Any complaint regarding such a Product in respect of the disclosed and accepted defect is excluded. This does not limit the Seller’s liability for non-conformity with the agreement in respect of matters not covered by such disclosure.
Where assessment of a complaint requires the Product to be made available to the Seller, the Consumer is obliged to do so. The Seller shall arrange collection of the Product from the Consumer at the Seller’s own cost, or shall make it possible for the Consumer to return the Product at the Seller’s expense, in accordance with applicable law.
The Seller shall respond to a complaint on a durable medium promptly and no later than 14 days from the date of receipt. Failure to respond within that period shall be deemed acceptance of the complaint as regards the requested remedy — whether repair, replacement, price reduction, or withdrawal from the agreement — in accordance with applicable law.

Other

Section 11. Personal Data

The Controller of Customers’ personal data is the Seller.
The principles governing the processing of personal data are set out in the Privacy and Cookies Policy available in the Shop.

Section 12. Final Provisions

Matters not governed by these Terms and Conditions shall be subject to Polish law, in particular the Civil Code and the Consumer Rights Act.
The Seller reserves the right to amend these Terms and Conditions for good cause. Orders placed prior to the entry into force of any amendments shall be governed by the Terms and Conditions as previously in effect.
These Terms and Conditions enter into force on 28 June 2026.